Refund and Cancellation Policy

Minecraft hosting plans can be cancelled by opening a support ticket through the billing portal. Cancellation stops future renewal billing for the affected service after the request is processed.

Cancelling a service does not automatically refund past payments, clear unpaid invoices, cancel disputes or chargebacks, or preserve server files indefinitely.

Customers should download any worlds, backups, plugins, mods, configuration files, and other server data they want to keep before cancellation completes. Access to the game panel and server files may be removed after termination.

If you are cancelling because of a technical issue, open a support ticket first with the server ID, logs, recent changes, and error details so support can try to resolve the issue before the service is cancelled.

Refund requests are reviewed through the billing ticket system. Zervio may approve refunds for eligible first-time purchase issues, duplicate payments, provisioning failures, billing mistakes, or verified service problems that Zervio could not resolve within a reasonable support process.

Refund requests should be submitted within 7 days of the relevant payment. Requests outside that window, high-value requests, repeated refund behavior, chargebacks, abuse cases, policy violations, or services with substantial usage may require manual review and may be denied.

Refunds are generally not provided for customer misconfiguration, plugin or mod incompatibility, changed personal plans, failure to use the service, banned or abusive activity, violation of the Terms of Service, chargebacks or payment disputes, or issues caused by third-party services outside Zervio control.

Custom work, account credits, promotional balances, and partially used billing periods may be non-refundable unless Zervio confirms otherwise in writing through a support ticket.

Open a ticket at billing.zerviosolutions.com/tickets/create from the account that owns the service. Include the service name or ID, invoice number, payment date, whether you want cancellation, refund review, or both, and a clear reason for the request.

For technical refund requests, include console logs, crash reports, screenshots if useful, and a summary of troubleshooting already attempted. Missing details can delay review.

Approved refunds are returned to the original payment method when supported by the payment processor. Processing time depends on the payment provider and bank.

A refund approval may require service termination or removal of account credit. If a refund is denied, Zervio may still cancel future renewal billing if the customer requested cancellation.

Customers should contact Zervio support before opening a payment dispute. Chargebacks and payment disputes can result in account restriction, service suspension, loss of access, additional review, and denial of future service until the dispute is resolved.

Fraudulent payments, unauthorized use, or abuse-related disputes may be referred to the payment processor or appropriate service providers for investigation.